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Enquiries Form

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Which service would you like to enquire? General Enquiry Affinity Austbrokers Bloodstock Canberra Commercial - Hurstville Corporate Financial Services Nowra Professional Services Strata AEI Transport Workers Compensation Home Insurance   * Which service would you like to make claim for? General Claim General Enquiry Affinity Austbrokers Bloodstock Canberra Commercial - Hurstville Corporate Financial Services Nowra Professional Services Strata AEI Transport Workers Compensation Home Insurance   * Animal Type Horse Cattle Alpaca Sheep Other   * Ownership Type Stud Breeder Owner Other   * Animal Name(s)   * (If multiple animals, feel free to type multiple names here) Value $   * (Total estimated value if multiple animals) Past Claims: Note/Issues you would like to address: Consultant to email - - - Select Consultant - - - Andrew Dart Fergus Deacon Linda Mitchell Nick Melmeth Ray Willis Tony Stein   *
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Claim Procedures

Where your animal has died from an injury, illness or has been euthanased, the Austbrokers Bloodstock claims protocol is
as follows:

1. Immediately call Austbrokers Bloodstock claims team (any time,
   any day):
   Fergus Deacon - 0413 126 145
   Tony Stein - 0411 722 077
2. Ensure you have the Vet's contact details and ask them to be available to discuss the matter with Austbrokers Bloodstock team and/or consulting Vet.
3. Be aware that a Post Mortem is a policy requirement and must be performed by your Veterinarian, our staff at Austbrokers Bloodstock can arrange this on your behalf as we understand this can be an upsetting task for you to undertake. Post Mortem Reports are then generally forwarded direct to Austbrokers Bloodstock with a copy to the Owner.
4. Complete a claim form. This can be downloaded here, emailed, posted or faxed to you. Let us know how we
   can help.
5. Be available to the Austbrokers Bloodstock team
   as required.

Where your animal has been injured or fallen ill which MAY cause it to die or require euthanasia, the Austbrokers Bloodstock claims protocol is as follow:

1. Do all that is possible to keep the animal in good health.
2. Ensure your Vet's contact details are available and inform them they may be contacted by the Austbrokers Bloodstock team or consulting Vet.
3. Immediately call Austbrokers Bloodstock claims team (any time,
   any day):
   Fergus Deacon - 0413 126 145
   Tony Stein - 0411 722 077
4. Be available to Austbrokers Bloodstock team as required.

In all cases you should act as if they were uninsured - that is doing everything possible to reduce the potential loss for all concerned (you and your insurer).

Claim Procedures

Any incident or event likely to give rise to a claim should be immediately reported to our office as soon as possible.

We will then notify your Insurer and advise you of the procedure to be adopted in order to pursue your claim. A completed claim form is generally required & should be completed as soon as possible after the event.

Claim Forms Click here

Should a major incident or loss occur outside business hours, contact should be made with your Account Manager or Tim Wedlock on Telephone No. 0408 205 973 or Michael Donaldson on Telephone No. 0411 304 360.

For theft of Property & Money, it is necessary to report the loss to Police.

AUSTBROKERS AEI TRANSPORT should be contacted if a claim is not being handled satisfactorily.

In all cases involving a known or potential claim involving your liability to other parties, it is essential that you do not admit liability or make any offer of settlement to the other party as your right to indemnity under your insurance may be prejudiced.

Austbrokers Bloodstock Insurance

Street Address: 9 Gloucester Road, Hurstville NSW 2220
Postal Address: P.O. Box 103, Hurstville NSW 1381
Phone: (02) 9570 8355
Fax: (02) 9586 1467

AEI Transport

Street Address:
Level 10 / 1 Elizabeth Plaza
North Sydney, NSW, 2060
Australia

Postal Address:
Locked Bag 2030
St Leonards, NSW, 1590
Australia

Ph: +61 (0)2 8913 1600
Fax: +61 (0)2 9929 9975

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